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Showing 1 - 17 of 17 Results
1.
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Adva...
Ownership Quotient: Putting the Service Profit Chain to Work for Unbeatable Competitive Adva... by Heskett, James L., Sasser, ... ISBN: 9781422110232
$1.23 $15.00
2.
Management of Service Operations - W. Earl Sasser - Hardcover
Management of Service Operations - W. Earl Sasser - Hardcover by Sasser, W. Earl, Olsen, R. ... ISBN: 9780205061044 List Price: $48.67

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3.
Service Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, ...
Service Profit Chain How Leading Companies Link Profit and Growth to Loyalty, Satisfaction, ... by Heskett, James L., Sasser, ... ISBN: 9780684832562 List Price: $32.50
$1.71 (Save 94%) $15.00 (Save 53%)
4.
The Service Management Course: Cases and Readings
The Service Management Course: Cases and Readings by Sasser, W. Earl, Jr., Hart,... ISBN: 9780029140918 List Price: $45.00
$16.17 (Save 64%)
5.
Value Profit Chain Treat Employees Like Customers and Customers Like Employees
Value Profit Chain Treat Employees Like Customers and Customers Like Employees by Heskett, James L., Sasser, ... ISBN: 9780743225694 List Price: $35.00
$61.42
6.
U. S. Lodging Industry
U. S. Lodging Industry by Wyckoff, Daryl D., Sasser, ... ISBN: 9780669028195 List Price: $32.00

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7.
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms by Heskett, James L., Sasser, ... ISBN: 9781626565845
$3.60
8.
Value Profit Chain : Treat Employees Like Customers and Customers Like Employees
Value Profit Chain : Treat Employees Like Customers and Customers Like Employees by Sasser, W. Earl, Jr., Schle... ISBN: 9781476799988
$19.29
9.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large ...
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms (16pt Large ... by James L. Heskett, W. Earl S... ISBN: 9780369312655 List Price: $40.99

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10.
Chain-Restaurant Industry
Chain-Restaurant Industry by Wyckoff, Daryl D., Sasser, ... ISBN: 9780669032482

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11.
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms (Large Prin...
What Great Service Leaders Know and Do : Creating Breakthroughs in Service Firms (Large Prin... by Heskett, James L., Sasser, ... ISBN: 9781459697027
$53.01
12.
Business Policy - BUS 400 - Bryant University Management
Business Policy - BUS 400 - Bryant University Management by Sunil Gupta, Kerry Herman, ... ISBN: 9781121257825

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13.
Cambios Creativos En Servicios (Spanish Edition)
Cambios Creativos En Servicios (Spanish Edition) by W. Earl Sasser, J. L. Heskett ISBN: 9788479780791 List Price: $86.75

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14.
Cases in Operations Management: Analysis and Action
Cases in Operations Management: Analysis and Action by Sasser, W. Earl, Clark, Kim... ISBN: 9780256029031 List Price: $36.95

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15.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Heskett, James, Sasser, Ear... ISBN: 9781681419657

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16.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Heskett, James L., Sasser, ... ISBN: 9781626565869

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17.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms by Heskett, James, Sasser, W. ... ISBN: 9781681419664

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